Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

The Inside Sales team is the first point of human contact for prospective customers learning how Mailchimp adds value to their business. The team works with businesses ranging from completely new to digital marketing to those switching from other providers and looking to optimize. We guide conversations with prospective customers who come to Mailchimp and inquire about our platform offerings with features, integrations, pricing, and security.  Through an “others-centered” selling approach, the team encourages accelerated feature adoption leading to enhanced value from our platform. Our team's guidance sets businesses up for success before their first touch point with Product Support. If you’re passionate about helping businesses grow, touting the benefits of smart marketing, and thrive on connections over the phone, in person, and via email with marketers, business leaders, and agencies, we’d like to talk to you.

We’re looking for a candidate who is passionate about Mailchimp and eager to educate prospective customers on Mailchimp’s platform capabilities. An ideal candidate is a good listener who is comfortable asking clarifying questions to uncover prospective customer’s use cases. You will tie prospective customer marketing pain points to Mailchimp solutions while using conversational probing questions to qualify leads and build our pipeline. You will provide prospective customers with fast, accurate answers to their Mailchimp inquiries, informing prospects of the ways Mailchimp can help them become smarter marketers while growing their brand.

 

What you'll do here:

• Monitor inbound channels (phone & email) and proactively respond to leads
• Own initial discovery conversations with prospective customers
• Dissect and qualify prospects' business goals to determine if Mailchimp can be a strategic investment for their business' growth
• Accurately capture customer information, including addresses and phone numbers, for future follow-up in our CRM
• Work closely and set appointments with team members in a warm handoff to further engage warm and hot leads
• Translate Mailchimp’s features into benefits for the customer 
• Use pre-built formulaic solutions and recommendations based on customer goals and objectives, including recommending best billing plans
• Offer competitive insights as to why Mailchimp is, or is not, a good fit for each prospective customer’s needs
• Maintain up to date knowledge on the market and competitive landscape
• Explain our Terms of Use in plain language
• Meet /exceed defined productivity and quality metrics

 

We'd love to hear from you if you have :

• 3 years with prior relevant experience (preferred)
• Strong written and interpersonal communication skills, including the ability to explain  concepts to an international audience
• High energy, outgoing and capable of making a high volume of emails and phone calls
• Metrics-driven to achieve assigned goals
• Solid understanding of our Terms of Service and AUP
• Strong organizational skills in the work at hand
• Ability to work under general supervision
• Attention to detail, follow-through, and accountability

Bonus points for:

• Being multilingual in one or more major European language

Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and individuals—from community organizations to Fortune 100 companies—trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

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