Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.

We’re looking for a Senior Content Designer to join our growing product design team. You will be responsible for designing and delivering product content flows, frameworks, and more across our platform.

The ideal candidate is a strong communicator with experience executing content strategies that deliver simple, straightforward experiences by leveraging expertise in user experience design and research. You’ll be a bridge builder and connector, collaborating across multiple teams.

What you’ll do here:

• Collaborate with marketing, research, design, and product teams to understand requirements, identify users’ content needs, and align on business goals.
• Align other content practitioners to create cohesive content experiences, including messaging strategy and voice and tone, across the customer journey.
• Assess content discovery and planning needs, ensuring the right content activities are prioritized and executed on cross-functional teams.
• Develop and communicate content strategy recommendations to project teams, including audit findings, sourcing plans, content types, template requirements, sitemaps and taxonomies, traffic analyses, etc.
• Present work and effectively communicate methodologies to a broad audience, including peers, cross-functional teams, and senior leadership.
• Build and maintain foundational resources to ensure a consistent end-to-end experience.
• Facilitate content critiques, lead workshops on topics like content design best practices and brand voice, and advise partners on content execution.
• Create tools, guides, and templates to empower colleagues to create their own great content.

We would love to hear from you if:

• You have 5+ years experience as a content strategist, content designer, writer or related position
• You can translate complex concepts into content that is clear, concise, and human
• You understand user experience and content optimization principles, including basic information architecture and SEO principles
• You have experience working with content management systems
• You’re a strong communicator, collaborator, and problem-solver
• You’ve used Google Analytics or other analytics platforms
• You have experience in a product-focused environment

At Mailchimp, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!

Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and individuals—from community organizations to Fortune 100 companies—trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.