Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

The Inbound Sales team is the first point of human contact for prospective customers learning how Mailchimp adds value to their business. The team works with businesses ranging from completely new to digital marketing to those switching from other providers and looking to optimize. The Inbound Sales team is tasked with guiding conversations with prospective customers around the ROI of our platform offerings with features, integrations, pricing, and security, compared to competing marketing platforms. Through speedy relationship and trust building, the team encourages accelerated feature adoption leading to enhanced value from our platform. Our team's guidance sets businesses up for success before their first touch point with Product Support. If you’re passionate about helping businesses grow, touting the benefits of smart marketing, and thrive on connections over the phone, in person, and via email with marketers, business leaders, and agencies, we’d like to talk to you.

The leader will have a rare opportunity to help build and scale a Sales Development team from the ground up to support our expanding inside sales team. The successful candidate will be responsible for the execution of the Sales strategy, close collaboration and alignment to marketing and Sales Ops, and enhancing the operational rigor within our teams in order to build a predictable and scalable approach to growing revenue globally.

We’re looking for a candidate who is passionate about Mailchimp and eager to educate prospective customers on Mailchimp’s platform capabilities. An ideal candidate is a good listener who is comfortable asking clarifying questions to uncover prospective customer’s use cases. You will tie prospective customer marketing pain points to Mailchimp solutions while using conversational probing questions to qualify leads and build our pipeline. You will provide prospective customers with fast, accurate answers to their Mailchimp inquiries, informing prospects of the ways Mailchimp can help them become smarter marketers while growing their brand.

This position will report to the VP of Market Growth & International but will interface directly with the Manager(s) of Sales, Manager of Sales Ops, and Director of Marketing.  The Manager of Sales Development is responsible for playbook and process development, reporting and tracking, as well as ongoing refinement of our lead qualification criteria.

What you'll do here: 

• You will build, lead, and manage a team of talented and diverse SDRs to create qualified opportunities
• Take on operational tasks to help the SDR team perform and exceed expectations. 
• Be a source of knowledge and best practices amongst the SDRs, and will help to train, onboard, and mentor new SDRs
• Execute Performance Tracking, Planning, forecasting, and target setting
• Identify and unlock growth initiatives by working cross-functionally
• Provide decision support to the Customer Leadership Team 
• Manage and prioritize Sales Development team qualification and response strategy
• Partner with marketing teams to execute strategy as the company introduces enhancements to existing solutions and/or releases new products 
• Conduct performance reviews, create development plans, provide mentoring and training, and deliver ongoing performance feedback to direct reports
• Develop additional training and learning programs for your team as needed
• Craft insight-driven strategies to capitalize on opportunities for areas of growth and propose appropriate offerings
• Partner with cross-functional teams to drive best fit customers to Mailchimp
• Collaborate on examining customer’s path-to-purchase, across .com, ads, and social touchpoints; recommend strategies and tactics for Inbound Sales Team’s reach
• Utilize strong understanding of SMB’s needs in conjunction with Mailchimp’s capabilities to positively impact conversions
• Share customer insights internally and in external presentations
• Ensure the team has resources and information they need to be successful
• Maintain professional and technical knowledge of Mailchimp

We'd love to hear from you if: 

• You have previous leadership and management experience in a Sales environment
• You have high energy, a positive attitude, and the ability to take the initiative and delegate efficiently
• Metrics-driven to achieve assigned goals
• Strong organizational skills in the work at hand
• Attention to detail, follow-through, and accountability
• Proven sales, analytics and people skills
• Exceptional verbal and written communication skills; polished presenter
• Skill in juggling multiple projects
• Attention to detail, follow-through, and accountability
• Self-starter who combines a high level of creativity and initiative with strong organizational skills
• Some travel required (up to 10%)

Bonus points for:

• Being multilingual in one or more major European language

At Mailchimp, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!

Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and individuals—from community organizations to Fortune 100 companies—trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.