Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

We are looking for a Senior Director of User Experience (UX) Design who will be part of the CX & Design Leadership team. The Senior Director of UX is responsible for driving a world-class user experience for Mailchimp across our App and Mobile properties. You will lead and grow a team that will identify and drive the optimization of key customer-facing areas to connect the dots across the brand from marketing the campaigns across .com, using the product across desktop and mobile, to helping integrate contextual content such as the knowledge base, Mailchimp presents, and customer support. This team will be responsible for the management and delivery of the UX strategies, tools, concepts, and measurement. You will continually evaluate user experience opportunities, frame options and decision choices, and facilitate constructive tradeoffs to drive customer and business outcomes measured by a combination of CSAT, NPS, Usability scores as well as UX benchmarks.

As the Senior Director of UX, you will work with cross-functional stakeholders -including strategy, marketing, customer support, design, product, engineering, and back office teams- to drive a culture of customer-centric thinking throughout the organization. You will have a proven track record of success in elevating the experience, leading with a strong vision, and a mindset that views the user experience as Mailchimp’s most important “product.” You should also have experience creating world-class systems and processes to measure and improve user experience. In this role, you will be a key member of CXD Leadership and Mailchimp’s Senior Leadership Team and report to the Chief Experience Officer. 

What you’ll do here:

• Actively lead Product Design and Content Strategy Managers by providing guidance, oversight, and mentorship to the team
• Ensure team establishes and maintains appropriate rigor around workflows and processes that support efficiency and quality goals that scale
• Work closely with other UX Directors to advance patterns and standards as well as finalize timelines and deliverables and encourage collaboration
• Work strategically and collaboratively with cross-functional leaders throughout the organization
• Work with the UX managers and teams to ensure exceptional design deliverables; set and exceed best practices and standards, measurable impacts, and design integrity in the final product
• Manage the UX team’s visibility, documentation and process tools.
• Build a culture and system that inspires the entire organization to become even more customer-centric in their efforts to support our customer needs

We’d love to hear from you if: 

• You have extensive product design and UX experience with a proven track record to align creative teams within a unified customer experience.
• You have 10+ years of demonstrated UX leadership and management for branded products or systems.
• You have a portfolio that illustrates your experience designing across web and mobile.
• You have experience leading UX design managers and large teams, preferably in a SaaS environment.
• You are an empathic leader with proven leadership and decision making skills.
• You are an exceptional communicator (written and verbal) with an ability to articulate a vision to cross-functional teams.
• You are a skilled collaborator with strong execution skills and an ability to drive action and accountability as well as experience defining and optimizing UX processes.
• You are adaptable to change, collaborative, and can work through ambiguity with ease.

At Mailchimp, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!

Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and individuals—from community organizations to Fortune 100 companies—trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.