Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2
About Us:
At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!
Responsibilities:
- Respond to customer inquiries and complaints via phone, email, and chat.
- Provide detailed information about products and services.
- Troubleshoot and resolve product issues and concerns promptly.
- Maintain a positive and professional attitude with all customer interactions.
- Document customer interactions and solutions accurately.
Qualifications:
- Excellent written and verbal communication skills in English and Spanish. (Required)
- Stable internet connection and a reliable computer setup. (Required)
- Based in LATAM (Required)
- Ability to work independently in a distraction-free home office.
- A positive and professional attitude with a customer-first mindset.
- Previous experience in customer support is a plus, but not required.
- Strong problem-solving skills and ability to think on your feet.