We are a fast-growing agency that specializes in creating and executing effective cold email marketing campaigns for B2B companies.
We work with startups, INC 5000 companies, and award winning agencies.
We are looking for a reliable and detail-oriented Customer Success Manager to join our team.
In this role, you will not only be able to develop highly valuable skills but also gain invaluable insights into the inner workings of dozens of well-run companies. You will be working directly with the founders, CEOs, and top-level executives of B2B companies from a wide range of industries.
You will be able to work independently and make important creative decisions on a daily basis.
This is a full-time, well-paid, remote position ideal for self-starters and career changers. No previous sales or cold email experience is required. We do cold email quite differently from most other companies and we're happy to teach our process.
We work with startups, INC 5000 companies, and award winning agencies.
We are looking for a reliable and detail-oriented Customer Success Manager to join our team.
In this role, you will not only be able to develop highly valuable skills but also gain invaluable insights into the inner workings of dozens of well-run companies. You will be working directly with the founders, CEOs, and top-level executives of B2B companies from a wide range of industries.
You will be able to work independently and make important creative decisions on a daily basis.
This is a full-time, well-paid, remote position ideal for self-starters and career changers. No previous sales or cold email experience is required. We do cold email quite differently from most other companies and we're happy to teach our process.
Responsibilities
- Manage the client relationship, develop their cold email strategy, implement learnings week over week
- Handle client communications via Slack and strategy calls
Requirements
- Proactive + personable personality
- Working hours are flexible but it's necessary to have at least a few hours of overlap each day with our clients. Most of our clients are in the US.
Tools we use
- We collaborate on Slack
- We manage tasks through Airtable
- We send emails through Instantly
- We’ve built a huge amount of automations for campaign creation, task management, reporting, lead scraping, etc. so you can focus on high-value tasks. All the boring stuff is automated.
You’ll like us if
- You thrive in a fully remote, async world
- You want independence and ownership in your work
- You like moving between different tasks instead of doing one thing all day
You won’t like us if
- You’d like daily meetings with your supervisors checking over your shoulder
- You’re not comfortable getting creative or drawing outside the lines to solve problems
- You don’t like contributing to how the organization takes shape
ApplicationProcess:
- Record a 3-minute video (camera optional, screen recording also ok, tools like Loom recommended) answering this question:
"What specific cold email would you send to the CEO of smallfilms.com to initiate a conversation about becoming a Sales.co client?" - In your response, focus on explaining your thought process rather than listing credentials or just reading an email draft.
- Prepare a draft of the cold email you described in the video.
- Send both the video link and the email draft to [email protected]
Note: Please do not send a CV or text application. We're interested in understanding how you approach this task, and there are no right or wrong answers.